Refund policy
At Karigar, we want you to have a smooth and satisfying shopping experience. If you receive a damaged, defective, incorrect, or otherwise eligible product, we are here to help.
Return Eligibility
You may request a return if the product you received is:
- Damaged or defective upon delivery
- Different from the product you ordered
- Missing essential parts or accessories
- Significantly different from the product description
To be eligible for a return, the product should generally be unused, in its original condition, and include its original packaging and accessories where applicable.
Return Request
Please contact us as soon as possible after receiving your order if there is an issue with your product.
When contacting us, please provide your order number along with clear photos or videos showing the issue. This helps us review your request and provide an appropriate solution.
Non-Returnable Items
Certain products may not be eligible for return due to hygiene, safety, customization, or other practical reasons.
Products that have been used, damaged after delivery, altered, or returned without the required information may also be refused.
Damaged or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us before using the product.
After reviewing the issue, Karigar may offer a replacement, exchange, refund, or another appropriate solution depending on the circumstances and product availability.
Refunds
If your refund is approved, the refund will be processed using the applicable payment method or another suitable method agreed upon with the customer.
The time required for a refund to reach you may vary depending on the payment provider or financial institution.
Exchanges
If an eligible product needs to be exchanged, we may provide a replacement subject to product availability.
If the same product is unavailable, we may offer an alternative solution such as a refund or another suitable option.
Return Shipping
If the return is due to a defective, damaged, or incorrect product, Karigar may arrange or cover the applicable return shipping cost, subject to review and approval.
For other return requests, return shipping costs may be the customer's responsibility.
Order Cancellation
If you wish to cancel your order, please contact us as soon as possible.
Once an order has been processed, packed, or shipped, cancellation may no longer be possible. In such cases, the request will be handled according to our return and refund terms.
Refund Delays
Once a refund has been approved and processed, Karigar is not responsible for delays caused by banks, payment providers, or other financial institutions.
If you have not received an approved refund within the expected timeframe, please contact us so we can assist you.
Policy Changes
Karigar reserves the right to update or modify this Return & Refund Policy when necessary.
Any changes will be posted on this page, and the updated policy will apply to orders placed after the changes are published.